Terms & Conditions
This warranty covers the Tru-Frame® Vinyl
Greenhouse Window and is the only Warranty expressed
or implied. The R. Lang Company (R. Lang), subject
to the conditions and limitations set forth below,
warrants its composite vinyl window to be free
from manufacturing defects during the time periods
set forth from the date of purchase.
R. Lang will repair or provide replacement product,
at its election, free of charge, for any window
proven to have a manufacturing defect during the
applicable warranty period up to a maximum liability
which shall be equal to the cost of the window
required to replace the defective product. R.
Lang shall in no event be liable for labor charges
or other expenses whatsoever in connection with
removal or installation of either the original
or replacement product. However, in lieu of replacement
or repair, R. Lang, at its sole discretion, reserves
the right to refund up to the amount paid by the
original purchaser of the window but not including
installation cost. This warranty is intended to
cover individual homeowners and does not apply
to products installed in commercial construction.
In the event of repair or replacement pursuant
to terms of this warranty, the original warranty
shall apply to the repaired or replacement product
and will extend for the balance of the warranty
period in effect at the time the product proved
defective.
Window Components Covered.
Duration Of Coverage.
Vinyl Lineal Extrusions (Frame Members)
R. Lang warrants their rigid vinyl extrusions
to be the finest quality available and to be superior
for interior and exterior applications. R. Lang
uses only Veka Inc. Vinyl Lineals in the manufacturing
of the vinyl Tru-Frame® Greenhouse Window.
R. Lang warrants that their rigid vinyl extrusions
will not chip, peel, blister, rot or corrode when
used in the manufacturing of windows for a period
of 20 years from the date of purchase. Should
any defective material be found during the warranty
period, R. Lang will replace the defective material
under the constraints of the terms and conditions
above. This warranty does not cover liability
for consequential damages for any cause whatsoever.
All laminated and painted extrusions are covered
by a separate warranty (below). R. Lang does not
warrant against uniform fading or color change
due to normal weather conditions as normal weathering
will cause any surface to gradually fade or darken.
Rigid PVC Baseboard
R. Lang warrants their rigid PVC baseboard to
be the finest quality available and to be superior
for interior and exterior applications. R. Lang
warrants that their rigid PVC baseboard will not
chip, peel, blister, rot or corrode when used
in the manufacturing of windows for a period of
5 years from the date of purchase. Should any
defective material be found during the warranty
period, R. Lang will replace the defective material
under the constraints of the terms and conditions
above. This warranty does not cover liability
for consequential damages for any cause whatsoever.
All laminated and painted rigid PVC baseboards
are covered by a separate warranty. R. Lang does
not warrant against uniform fading or color change
due to normal weather conditions as normal weathering
will cause any surface to gradually fade or darken.
Construction & Craftsmanship
R. Lang warrants the Tru-Frame® Vinyl Garden
Window, in its construction and craftsmanship,
and with the exception of components individually
outlined within this warranty, for a period extending
5 years from the date of purchase. This warranty
covers only those manufacturing and material defects
as specified herein and does not include defects
or damages attributable to assembly (when sold
as a kit), installation, normal weathering, or
defects caused by accident, fire, flood, acts
of God, vandalism, riot or civil disorder, misuse,
abuse by harmful fumes, vapors, solvents, chemicals,
or chemical pollutants in the atmosphere, mildew,
building settlement or structural failures of
walls or foundations, or if subjected to stresses
resulting from localized heat which causes excessive
temperature differentials over the glass surface
edges occurrences beyond R. Lang’s control.
Glass & Glazing Systems
R. Lang sells its Tru-Frame® Vinyl Greenhouse
Window in a number of configurations, many of
which allow its customers to glaze the window
(add glass) using their own materials, or those
they’ve obtained from someone other than
R. Lang. Therefore, the glass warranty below applies
only to windows purchased ASSEMBLED WITH GLASS
from R. Lang. Check with the company the window
was purchased from as to who’s glass warranty
your window is covered under. R. Lang Supplied...The
R. Lang installed, sealed insulating glass is
warranted against defects resulting in material
obstruction of vision from film formation, caused
by dust or moisture in the dead air space of the
sealed unit for a period of 3 years. If such defects
occur, R. Lang will provide a replacement unit
under the outlined terms and conditions above.
Condensation on windows which may occur as the
natural result of humidity within the house or
building and interior/exterior temperature differentials
does not indicate a defect in the window and is
not included in the warranty. Additional information
concerning condensation is available upon request.
Not Supplied With Window...R. Lang assumes no
responsibility, implied or otherwise, with sealed
insulating glass units, or any other glass unit,
used with any window unless that sealed insulating
glass unit is supplied by R. Lang. Any warranty
communicated to the end user, with regard to glass
not supplied by R. Lang, is the responsibility
of the fabricator of the sealed insulating glass
unit.
Metrec Painted Vinyl Extrusions
R. Lang warrants that METREC painted vinyl extrusions
will not chip, peel, blister, rot or corrode when
used in the manufacturing of windows for a period
of 5 years from the date of purchase. Should any
defective material be found during the warranty
period, R. Lang will repaint the defective material
on site free of charge. This warranty does not
cover liability for incidental or consequential
damages for any cause whatsoever. R. Lang does
not warrant against any uniform fading or color
change due to normal weather conditions as normal
weathering will cause any surface to gradually
fade or darken.
Wood Grain Laminate Vinyl Extrusions
R. Lang warrants that WOODGRAIN LAMINATE vinyl
extrusions will not chip, peel, blister, rot or
corrode when used in the manufacturing of windows
for a period of 10 years from the date of purchase.
Should any defective material be found during
the warranty period, R. Lang will replace the
defective material as outlined in the terms and
conditions above. This warranty does not cover
liability for incidental or consequential damages
for any cause whatsoever. R. Lang does not warrant
against any uniform fading or color change due
to normal weather conditions as normal weathering
will cause any surface to gradually fade or darken.
Expressed Limitations
- Defects or failure caused by improper assembly,
handling, storage, or by installation not
in strict adherence with R. Lang’s written
instructions.
- Any damage to the product caused by impact
of foreign objects, acts of God, or by fire,
explosion or other casualty.
- Windows that have been painted, varnished
or similarly coated over the original vinyl
surface by anyone other than R. Lang.
- On some installations caulking is used
to seal the frames or trim package against
water or air penetration. Caulking is not
considered a part of the window, and, therefore,
is not covered under this warranty. Caulking
is normally considered a maintenance responsibility
of the homeowner.
- R. Lang reserves the right to discontinue
or modify any of its products, including the
color thereof, without notice, and shall not
be liable as a result of such discontinuance
or modification, nor shall R. Lang be liable
in the event replacement material may vary
in color or gloss in comparison to the original
product as a result of normal weathering.
If R. Lang replaces any product under this
warranty, it may substitute products designated
by R. Lang to be of comparable quality or
price range in the event the product initially
installed has been discontinued or modified.
This warranty is expressly in lieu of all other
oral or written warranties, liabilities or obligations
of R. Lang. Pertinent state law shall control
for what period of time subsequent to sale a customer
may seek a remedy pursuant to the implied warranty
of merchantability or of fitness for a particular
purpose. In no event shall R. Lang be liable for
consequential or incidental damages of any kind,
including any damage to the building, its contents
or any person therein, resulting from the breach
of any warranty set forth herein. No field representative
or distributor or dealer of R. Lang is authorized
to make any change or modification to this warranty.
Some states do not allow limitations on or the
exclusion of incidental or consequential damages,
so the above exclusions may not apply to you.
This limited warranty gives you specific legal
rights, and you may also have other rights which
vary from state to state.
How To Make A Claim
The property owner must promptly notify in writing
the contractor/builder/dealer who installed the
window in order to provide an opportunity to investigate
the claim and examine the product claimed to be
defective. R. Lang and/or its local fabricator
who manufactured the window will be notified of
the claim by copy of the contractor/builder/dealers
report. R. Lang or its local fabricator will then
investigate the claim. If a defect covered by
this warranty is confirmed, R. Lang shall, within
a reasonable amount of time after inspection,
either repair or replace the defective window
as outlined in the terms and conditions above.
Window Maintenance
The factory recommends the use of warm soapy
water to clean all surfaces, including vinyl components.
DO NOT USE Petroleum, Aromatic, Aliphatic, Acetone,
or Ammonia based cleaners or solvents on any surface
of the Tru-Frame® Vinyl Greenhouse Window.
The use of these cleaners or solvents on any surface
will void the warranty on the window and components.
As with any window in a resedential installation,
all joints and surfaces should be checked at least
once a year for gaps/points where caulking should
be added for the best seal or performance. As
mentioned above, caulking will shrink and move,
is not considered a part of the window, and is
not covered in the warranty.
